Working in tandem with fellow local healthcare provider Alliance Associates, who provide in-house healthcare, WHC was able to obtain and distribute the first dose of the Moderna vaccine to over 40 of their residents as well as schedule their second dose. WHC covered the transportation costs for residents by paying for Uber and Lyft rides, and provided a small pop-up store at the Bennett House location to provide personal care and household items donated by IKEA and United Way for residents after receiving the vaccine.
As thousands around Baltimore flock to mass vaccination centers, WHC’s efforts show the value of smaller-scale outreach in ending the COVID-19 pandemic. Reaching the especially vulnerable impoverished populations in the city has proven a challenge as many lack the time or means to schedule and reach vaccination centers, and general unease about the vaccines remains an issue. At WHC, case managers have answered residents’ questions about COVID throughout the pandemic, and have always given residents whatever kinds of supports they needed over the past 14 plus months. This included providing weekly newsletters with the most up-to-date information about what was happening with the pandemic nationally as well as locally. When the vaccine became available to WHC, came managers have worked hard at providing the residents with accurate and detailed information about the vaccine, its purpose, and potential side effects. They have addressed concerns whenever they have been expressed by a resident. Through the case manager’s tireless work, WHC has been able to assuage the concerns many have had about the vaccine, and is confident that the majority of the individuals and families they provide care for will choose to receive the vaccine.
“The large-scale efforts being undertaken across the country to end this pandemic are an incredible accomplishment and should be commended, but those aren’t necessarily an option for people who are worried about more basic survival needs,” says Beth Benner, executive director of the Women’s Housing Coalition. “In order to put vaccines into as many arms as possible, we believe that a more individual approach will be required in some areas, and we’re proud to be able to provide that.”
WHC plans to maintain their vaccination efforts for their residents until the COVID-19 pandemic is officially ended. Our case managers are working to educate, dispel myths, and support our residents as they make their personal choice about getting the vaccine.
As 2020 ended, we began strategizing and formalizing our focuses on health and wellness and increased access to support networks and resources. We knew that, despite our efforts during the pandemic, our residents still struggled, decompensated and backslid in their efforts toward long-term stability.
As a result, we recruited three new resident counselor facilitators who work on a part-time basis, each with very specific training and experience in the areas we want to focus on relating to health and wellness.
One resident counselor has specialized training in substance abuse recovery support. Having this person as a member of our staff gives residents access to someone who can reinforce the treatment they receive at their substance abuse recovery programs.This counselor can also encourage people to go to recovery and/or assist them when they are struggling with maintaining their sobriety and can also identify when additional outside interventions may be necessary.
One resident counselor has specialized training and experience in teaching life skills to populations like the one we serve. They are able to successfully build the kinds of relationships required to successfully instruct a population that often has challenges with learning new skills such as interpersonal skills,budgeting and time management.
One resident counselor has specialized training and experience in mental health counseling support. They offer first-line support in emergencies, can help stabilize residents in crisis until additional help arrives, and they can monitor and screen residents and can even make recommendations accordingly about what types of mental health services would be advisable. These three part-time counselors are our four full-time case managers and our two part-time case managers who also continue to provide direct services to residents and meet with them at least twice a month. The addition of resident counselor facilitators, who can address the majority of challenges our residents face, is proving to be a tremendous asset to the organization.
COVID-19 escalated many of the challenges our residents face. There was an increased focus on accessing support networks and resources. We looked closely at addressing food insecurity and Wi-Fi access. Food insecurity immediately became an issue for our residents when COVID happened for several reasons.
When the pandemic struck, food insecurity immediately became an issue for our residents for several reasons. Initially, WHC was purchasing food and providing residents with a virtual pantry of shelf-stable staples. While this was a good short-term idea, it wasn’t a long-term solution. Residents’ concerns about food also decreased their capacity to address other concerns in their lives. Food was scarce in many stores as much of the general public engaged in bulk purchasing, and other factors began coming into play to make food insecurity more challenging for our residents.
Starting in April 2020, WHC partnered with J.C. Faulk fromBmore Community Foods, a project spearheaded by Faulk’s non-profit that “rescues” food from restaurants, retail outlets, farms, etc., and distributes it for free to those in need. Faulk’s work with food insecurity has been especially important during this time, and through this partnership, we have been able to provide our residents with 20-25 pound boxes of fresh produce, food staples, frozen food items, and meat twice a month. While helping our residents stretch their food budgets, we’ve also given them the opportunity to try new foods, depending on the produce in the boxes they receive. To help with food distribution, The Junior League of Baltimore has been an essential partner; they coordinate and execute the delivery of these boxes to our residents.
Throughout 2020, WHC became especially aware of how the absence of access to high-speed Internet impacted our residents’ lives. Not having access to the Internet during COVID has meant additional challenges with accessing health care via telemedicine once in-person visits to doctors were decreased. When human services organizations stopped seeing clients in person and moved their services online, lack of access to high-speed internet meant applying for benefits like the SNAP program and unemployment benefits became increasingly more difficult. Without high-speed internet, online learning for children in our program also proved problematic. Even our residents who had smartphones often did not have data plans large enough to navigate the internet for any extended period of time.
The reliance on the internet that has increased since the pandemic began is not going to decrease when COVID is less of a threat. This has become the “new normal.” Internet access has ceased to be an unnecessary luxury, and basic knowledge of how to operate technology is not something primarily for non-low-income individuals and families, especially when it comes to finding work. Digital equity is an important issue for us to tackle as a human services organization. Thanks to a partnership with Baltimore City Schools and our case managers’ diligent work, we have been able to provide all our students with electronic devices.
The food support we offer residents has freed up money that has allowed us to help people enroll in the subsidized internet connectivity program that Xfinity offers at a monthly cost of $9.95 for residents not living in SRO units. Additionally, thanks to grants from Abell Foundation and France-Merrick Foundation, we have wired our four SRO buildings for high-speed internet access, and we have been awarded funding to purchase devices for our residents to use. Once we purchase these devices, we will roll out our “Loan or Own” program to residents who have been with us for at least a year with the recommendation of their case managers.
Though 2020 was a trying year, it brought about new ways and opportunities to help our residents as they work towards their future. We look forward to seeing the benefits of these new resources for years to come.
We are excited to share that our board leadership has changed. The board of the Women’s Housing Coalition is comprised of people that have expertise in issues related to general homelessness, and/or affordable housing.
Our current slate of officers are all new and started at the beginning t of the year in their positions which they will keep for two years.
Our board members make valuable contributions to our organization.
Board members provide increased visibility of the WHC and its mission throughout the community. They often connect with or provide access to other community members who are capable of making financial contributions. Board members provide support for WHC’s fundraising events by purchasing and selling tickets, sponsorships, and attending events throughout the year.
Board members actively participate in one or two committees focused on finance, executive, fundraising/events, and programs where they attend regular meetings and share their expertise.
We are looking forward to the future and growth of the Women’s Housing Coalition under our new board leadership.
President KathleenLechleiter,AIA President, Twopoint Studio, LLC
Vice President Katie Deal Regulatory Associate Analyst T. Rowe Price
Secretary Sanford M. Goodman Retired Senior Executive
Treasurer Dale R. McArdle Retired Senior Executive
Past President Kara D.Beverly, JD Attorney/Compliance Investigator Office of Institutional Equity Johns Hopkins University
Calvin Bland Lead Manager Fund Administration T Rowe Price
Kelly Cantley Senior Vice President Business Development Bozzuto Construction Company
The Women’s Housing Coalition provides permanent, affordable, service-enriched housing to women and families experiencing homelessness. WHC started serving Baltimore since 1979, and the program has grown from a small group of living units to four single room occupancy (“SRO”) buildings housing over 100 residents, and a portfolio of additional scattered site housing units to serve additional individuals and families.
When distance learning was mandated in Baltimore City in March because of the pandemic, WHC knew it was imperative to find family’s devices and Internet access for the students in our program. Witnessing all the ways lack of Internet access negatively impacts our residents throughout this pandemic has been a harsh reminder that bridging the digital divide must become a priority to organizations like ours who provide direct services. One of our smaller SRO buildings, The Linden House, houses several of our families with children who needed devices and access to a Wi-Fi signal strong enough to allow all of those devices to operate optimally at the same time. To serve this particular need in time for the start of the 2020-2021 school year – which returned to distance learning – WHC had The Linden House wired for high-speed Wi-Fi access, and acquired devices for all the students in our program.
We are extremely grateful to Dachon Carroll, the case manager for the families at the Linden House. She worked tirelessly to get devices for all our students in that building. Additionally, she got devices for students in our scattered site units as well, navigating all kinds of hurdles and red tape. The level of care and service she provides our residents is outstanding, and exemplifies what we mean when we speak of the “service enriched housing” we offer our residents. We also want to thank Tommy Watkins of Ur Camera Guy, who wired the Linden House location quickly and effectively to allow those residents to have Wi-Fi in time for the start of the school year.
It is our plan to continue to prioritize digital equity by seeking out funding to wire our remaining SRO buildings so that they too can have high-speed Internet access. This will greatly enhance the quality of life for our residents – they will be able to more easily apply for jobs, to apply for benefits like unemployment, to take online courses, to bank online, to order prescriptions, or to have doctor’s visits via telemedicine. We look forward to the day when the Women’s Housing Coalition will be able to give all those we serve access to the technology that is so important in this day and age.
We are so thankful for our case managers and how they support our residents. Dr. Ernestine Brown, a.k.a. ‘Dr. Ernie B.’ Dr. Brown has been with the Women’s Housing Coalition (WHC) since June of 2014. She is holds a Doctorate of Ministry, Master of Divinity and Bachelors of Mental Health Administration. She has shown a passion for helping others in every aspect of her life, both professional and personal.
She provides case management services and support to individuals who were homeless who are managing various life challenges from mental illness to drug addiction, as well as ex-offenders. She meets with clients, performs a variety of assessments, and helps residents develop individual service plans. Dr. Brown also performs room inspections, safety, and security monitoring, oversees the property management, and helps residents’ access community-based services.
Dr. Brown’s career before WHC has been filled with advocacy and community outreach roles. She is the founder of the Sister to Sister, Heart to Heart Ministry. She sponsors workshops, conferences, and women’s retreats that bless many. Dr. Brown is also the Founder and Director of “The Source” a ministry to those who are in transition from any unhealthy lifestyle to a spiritually-based one. The Source provides resources and supportive living housing to persons who are in recovery and experiencing life transformation through a more robust spiritual life. This ministry touches the heart of those who have been abused, rejected, neglected, and thrown away. Additionally, Dr. Brown is the proud mother of three (3) Shaina, Craig, Jr., and Craig V. She has two granddaughters Ayanna and Shailyn.